China’s top ride-hailing company has apologized and promised dramatic changes to its business after one of its drivers was accused of raping and killing a female passenger.
In the face of immense public outrage and criticism from the Chinese government, Didi Chuxing said Tuesday that “ignorance and pride led to irreversible pain and loss.”
“We thought we were using technology to build a better world of mobility six years ago when we started this business,” founder Cheng Wei and president Jean Liu said in a statement. “The tragedy reminded us we have walked this path without enough respect nor humility.”
Hitch suspended indefinitely
The executives used striking language to apologize to the victim and her family, saying the company had lost sight of its values.
“We raced non-stop riding on the force of breathless expansion and capital through these few years; but this has no meaning in such a tragic loss of life,” they said in the statement.
The company said it was making significant changes following the murder, the second such killing of a female Didi passenger this year. It removed two senior managers and said its Hitch carpooling service would remain suspended until safety is improved.